Frequently Asked Questions
Practical answers for players before and after deployment.
How do I link my account?
Public account linking is not open yet. The planned Account flow will protect server progress and support restoration on another supported device after Google sign-in and recovery pass release verification.
How do I restore my progress?
Public restore is not open yet. Progress, currency, and purchases are designed to remain server-owned; the restore instructions will appear here after account linking is verified end to end.
Can I play offline?
No. Alpha Planet TD needs an internet connection because progression, rewards, purchases and competitive results are verified by the server. A connection also protects account state when changing devices.
How do I request a refund?
Refunds are handled by the store that processed the payment. Use Google Play's refund process for an Android purchase. Include the store order number if you contact us about a missing or incorrectly granted purchase; we cannot approve a store refund ourselves.
Why does the game only work in landscape?
Alpha Planet TD is designed for landscape play. The wider view keeps each 2.5D platform battlefield, route, towers and controls readable at the same time. Portrait is not supported.
Which platforms are supported?
Android is the first supported release platform. An iOS version is planned for later, but no release date has been announced.
How do I delete my account and data?
Use the account deletion option in the game, or email support@alphaplanet.dev with your player ID. The backend supports account deletion. Some security, anti-cheat or purchase records may be kept where legally required; the account deletion page explains the process.
Still need help? Email support@alphaplanet.dev, visit Support, or read the full account deletion guide.